Prepaid Accounts
Load money onto your Jahmaxx account once. Your loved one orders what they actually need, when they need it — and the cost comes out of the balance you already funded.
How it works
- You load a balance. You buy prepaid credit on your Jahmaxx account. It sits there as store credit until it is used.
- It stays available. There is no need to spend it all at once, and no need to be on the phone when an order is placed.
- They order through JPay. When your loved one sends an order from JPay, the order total is deducted from your balance.
- You stay in control. The balance is the ceiling. Nothing can be ordered beyond what you have funded.
Why families use it
- They choose what they need. You are not guessing at sizes, brands or what ran out this month.
- No missed windows. Facilities have fixed receiving schedules. An order placed the moment it is needed does not wait for a phone call to reach you first.
- One transaction instead of many. Fund it once and stop repeating card details every few weeks.
- Easier to share. Several family members can contribute to one balance rather than each sending a separate package.
Setting up a prepaid account
Prepaid accounts are set up by our team so we can confirm the facility, the DIN and the balance before anything is funded.
- WhatsApp: +1 929-394-4215 — fastest
- Phone: 718-576-3094 or 718-576-3394
- Email: sales@jahmaxx.com
Have the incarcerated person’s name, DIN and facility ready. We will confirm the balance and tell you when it is live.
Good to know
- Every order placed against a balance still has to satisfy NYS DOCCS package rules. See Directive 4911: What NYS DOCCS Actually Allows and the package size and weight limits.
- Fresh and refrigerated items ordered against a balance follow our Substitution Policy like any other order.
- Shipping, delivery timelines and returns are covered on our Store Information page.
Questions about a balance already on your account? Message us on WhatsApp and we will check it for you.