Jahmaxx Refund & Return Policy

At Jahmaxx, we work hard to process, pack, and ship every order with care. Because many of our packages include fresh, refrigerated, perishable, and facility-approved items, returns and refunds are limited.

Our inventory is received fresh daily and shipped out quickly to help ensure orders arrive to the facility as fresh as possible. For this reason, cancellation and refund requests must be made within the required time frame.

Please review this policy carefully before placing your order.

Order Cancellations

Orders must be canceled within 24 hours of being placed to be eligible for a refund.

Because inventory is received fresh daily and orders are processed quickly, orders cannot be canceled once they have been processed, packed, or shipped.

Any order canceled within 24 hours of shipment may be subject to a 10% restocking fee. This fee covers costs associated with processing, preparing, fulfilling, restocking, canceling, and refunding the order.

Refund Method

Any approved refund will be issued as store credit, unless the refund is due to an error made by Jahmaxx.

If the issue was caused by Jahmaxx, we may issue a refund to the original payment method, replacement, reshipment, or store credit depending on the situation.

Returns

Returns must be made at the time of delivery.

Our return policy applies only to non-perishable items. Non-perishable items may be returned at the time of delivery for store credit, subject to review and approval.

Perishable items, including refrigerated food items and fresh products, are not eligible for return or refund once purchased.

To be eligible for a return, the item must be unused, in the same condition it was received, and in its original packaging.

Please do not send your purchase back to the manufacturer.

Non-Refundable Perishable Items

Several types of goods are exempt from being returned, including but not limited to:

• Refrigerated food items

• Fresh food items

• Perishable goods

• Any item that cannot be resold or reused due to food safety standards

For food safety reasons, once perishable items are purchased, they are not eligible for refund.

Returned Packages

Packages returned for the reasons below are not eligible for refunded shipping and/or refunded perishables:

• Inmate is out to court

• Loss of package room privileges

• Inmate placed in keep lock and/or special housing

• Package exceeds allowable package limit or weight

• Inmate transferred to another facility

• Package refused by inmate or facility

Shipping fees are non-refundable in these situations.

Restocking Fees

Any approved return is subject to a 15% restocking fee.

Any order canceled within 24 hours of shipment is subject to a 10% restocking fee. This fee is applied to costs associated with processing, fulfilling, restocking, canceling, and refunding the order.

Refunds

To complete a return or refund request, we require a receipt or proof of purchase.

Once your return is received and inspected, Jahmaxx will send you an email notifying you that the returned item has been received. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be issued as store credit unless the refund is due to an issue caused by Jahmaxx.

Damaged Items

Refunds for items damaged during transit or upon receipt must be accompanied by a facility-issued disposal form.

Without a facility-issued disposal form, damaged items may only be eligible for store credit or reshipment. This decision is made at the discretion of Jahmaxx’s credit department after review.

Late or Missing Store Credit

If you have not received your store credit after approval, please check your email, including your spam or promotions folder.

If the issue was caused by Jahmaxx and a refund was approved to your original payment method, please allow time for your bank or credit card company to process the refund.

If you still have not received your approved refund or store credit, please contact us at:

sales@jahmaxx.com

Facility Delivery Disclaimer

Jahmaxx’s responsibility is to deliver the package to the correctional facility and obtain proof of delivery.

Once a package has been accepted and signed for by the facility, Jahmaxx has no control over:

• Facility processing times

• Internal package distribution

• Package room delays

• Facility holds

• Inmate restrictions

• Medical, court, housing, or disciplinary issues

• Package status after delivery to the facility

For questions about a package that has already been delivered and accepted by the facility, please contact the facility directly and ask for your loved one’s guidance counselor.

We appreciate your patience and understanding as we continue working to support families and loved ones in New York State correctional facilities.