Jahmaxx Shipping Policy

At Jahmaxx, we are committed to continuing service for families with loved ones in New York State correctional facilities. We work closely with our suppliers to keep inventory available and to process orders as quickly as possible.

Please review our shipping schedule before placing your order.

Standard Shipping Time

All orders ship within 1–2 days after processing.

All eligible food items are received fresh and prepared for shipment with care. Once shipped, packages typically arrive at the correctional facility within 12–36 hours.

To help maintain freshness during transit, Jahmaxx ships packages with cool packs when needed so items remain fresh upon delivery to the facility.

Please understand that shipping times may be affected by order volume, seasonal demand, supplier availability, holidays, or facility-related delays.

Once your order has shipped, you will receive a shipping confirmation and delivery notification. If any item in your order is out of stock, you will be notified by email.

Express Shipping

Express shipping refers to the delivery time after the order has shipped, not from the time the order is placed. All orders must be processed first before they are shipped.

Carrier and Delivery Time

Packages are shipped via UPS.

Expected delivery is typically 12–36 hours from the time of shipping, depending on the facility location, UPS transit times, and delivery conditions.

Tracking information and delivery confirmation will be provided once your order has shipped.

Facility Delivery Disclaimer

Please note that Jahmaxx’s responsibility is to deliver your order to the correctional facility and obtain signed proof of delivery.

Once a package has been signed for and accepted by the facility, Jahmaxx has no control over:

• Facility processing times
• Internal package distribution
• Package status after delivery
• Facility delays
• Inmate restrictions
• Medical, court, security, or housing-related holds

If you need help with a package that has already been delivered to the facility, please contact the facility directly and ask to speak with your loved one’s guidance counselor. The facility will be able to provide more information regarding packages that have already been accepted.

We appreciate your patience as our staff works hard to support you and your loved ones.